Welcome to your bookings page. Here you’ll be able to review the details of your upcoming and previous journeys and apply for refunds and compensation.
Your ticket is not applicable for a refund. Please call our support team on 03457 000 125, option 2 who can help.
Refund applications
You can apply for a refund if you do not end up travelling on the train you have booked, either because your plans changed, or because the train was cancelled or severely delayed. You must apply within 28 days of the date you were due to have travelled on.
If you would like to get a refund because your plans have changed, you will be charged a £10 admin fee per ticket. Not all ticket types are refundable.
Compensation claims
If you travelled on our trains, but experienced a delay of more than 30 minutes, you might be entitled to compensation. To claim compensation, please fill in the form on our Compensation page.
Follow these steps to get a reservation that you can print or show from your phone when you travel.
On the following screens please ensure you select the exact ticket type you currently hold in order for your reservation to be completed successfully.
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Bus service for part of the journey
Slow train: other trains leave later than this one but arrive earlier. It's slower because it stops at more stations.
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Bus service for part of the journey
Slow train: other trains leave later than this one but arrive earlier. It's slower because it stops at more stations.
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Please choose at least one of the options below:
Seat reservation is not available with all train companies.
We'll meet your requirements where possible.
You can reserve up to two bike spaces - if there is room on the train. Find out more about bringing your bike on our trains.
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You can reserve up to two bike spaces - if there is room on the train. Find out more about bringing your bike on our trains.
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This is how your reservation will look:
You’re booked on this train - You can sit in any vacant seat for your class of travel
Coach: Seat(s):
Seat reservation(s) have not been possible for your chosen service.
x bike space(s) reserved
Coach: Place(s):
Bike reservation(s) have not been possible for your chosen service.
You’re booked on this train - You can sit in any vacant seat for your class of travel
Coach: Seat(s):
Seat reservation(s) have not been possible for your chosen service.
x bike space(s) reserved
Coach: : Place(s):
Bike reservation(s) have not been possible for your chosen service.
Please view details to check your reservations have been successful.